Terms & Conditions

TERMS OF SERVICE AGREEMENT

PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY. BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT. PLEASE NOTE PRODUCTS LISTED ON WWW.LABSAKHA.COM ARE FOR LABORATORY USE ONLY.

This Terms of Service Agreement (the “Agreement”) governs your use of this website, www.labsakha.com (the “Website”), LabSakha Diagnostics Pvt. Ltd. (“Business Name”) offer of products for purchase on this Website, or your purchase of products available on this Website. This Agreement includes, and incorporates by this reference, the policies and guidelines referenced below. LabSakha Diagnostics Pvt.Ltd. reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Website. LabSakha Diagnostics Pvt.Ltd. will alert you that changes or revisions have been made by indicating on the top of this Agreement the date it was last revised. The changed or revised Agreement will be effective immediately after it is posted on this Website. Your use of the Website following the posting any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions. LabSakha Diagnostics Pvt.Ltd. encourages you to review this Agreement whenever you visit the Website to make sure that you understand the terms and conditions governing use of the Website. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with LabSakha Diagnostics Pvt.Ltd. for other products or services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Website. If you would like to print this Agreement, please click the print button on your browser toolbar.

PRODUCTS

Terms of Offer. This Website offers for sale certain products (the “Products”). By placing an order for Products through this Website, you agree to the terms set forth in this Agreement.

Customer Solicitation: Unless you notify direct LabSakha Diagnostics Pvt.Ltd. sales reps, while they are calling you, of your desire to opt out from further direct company communications and solicitations, you are agreeing to continue to receive further emails and call solicitations LabSakha Diagnostics Pvt.Ltd. and its designated in house call team(s).

Opt Out Procedure: We provide 3 easy ways to opt out of from future solicitations. 1. You may use the opt out link found in any email solicitation that you may receive. 2. You may also choose to opt out, via sending your email address to: info@labsakha.com. 3.You may send a written remove request to LabSakha Diagnostics Pvt. Ltd. DSIIDC, Shed No.22, First Floor, Scheme 3, Okhla Industrial Area, Phase-II New Delhi- 110020.

Proprietary Rights. LabSakha Diagnostics Pvt.Ltd. has proprietary rights and trade secrets in the Products. You may not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by LabSakha Diagnostics Pvt.Ltd.. LabSakha Diagnostics Pvt.Ltd. also has rights to all trademarks and trade dress and specific layouts of this webpage, including calls to action, text placement, images and other information.

Goods & Service Tax. If you purchase any Products, you will be responsible for paying any applicable Goods & Service Tax.

 

WEBSITE

Content; Intellectual Property; Third Party Links. In addition to making Products available, this Website also offers information and marketing materials. This Website also offers information, both directly and through indirect links to third-party websites, about Diagnostics products. LabSakha Diagnostics Pvt.Ltd. does not always create the information offered on this Website; instead the information is often gathered from other sources. To the extent that LabSakha Diagnostics Pvt.Ltd. does create the content on this Website, such content is protected by intellectual property laws of the India, foreign nations, and international bodies. Unauthorized use of the material may violate copyright, trademark, and/or other laws. You acknowledge that your use of the content on this Website is for personal, noncommercial use. Any links to third-party websites are provided solely as a convenience to you. LabSakha Diagnostics Pvt.Ltd. does not endorse the contents on any such third-party websites. LabSakha Diagnostics Pvt.Ltd.  is not responsible for the content of or any damage that may result from your access to or reliance on these third-party websites. If you link to third-party websites, you do so at your own risk.

Use of Website; LabSakha Diagnostics Pvt.Ltd. is not responsible for any damages resulting from use of this website by anyone. You will not use the Website for illegal purposes. You will (1) abide by all applicable local, state, national, and international laws and regulations in your use of the Website (including laws regarding intellectual property), (2) not interfere with or disrupt the use and enjoyment of the Website by other users, (3) not resell material on the Website, (4) not engage, directly or indirectly, in transmission of “spam”, chain letters, junk mail or any other type of unsolicited communication, and (5) not defame, harass, abuse, or disrupt other users of the Website

License. By using this Website, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Website in connection with your normal, noncommercial, use of the Website. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from LabSakha Diagnostics Pvt.Ltd. or the applicable third party (if third party content is at issue).

Posting. By posting, storing, or transmitting any content on the Website, you hereby grant LabSakha Diagnostics Pvt.Ltd. a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world. LabSakha Diagnostics Pvt.Ltd. does not have the ability to control the nature of the user-generated content offered through the Website. You are solely responsible for your interactions with other users of the Website and any content you post. LabSakha Diagnostics Pvt.Ltd. is not liable for any damage or harm resulting from any posts by or interactions between users. LabSakha Diagnostics Pvt.Ltd. reserves the right, but has no obligation, to monitor interactions between and among users of the Website and to remove any content deems objectionable, in LabSakha Diagnostics Pvt. Ltd.’s sole discretion.

Premium Membership Programme

Become a Premium Member:

Annual Premium Membership Amount: Rs.5999/- (inclusive of all taxes)

 

Key Features:

  1. Avail 2% additional Discount on each and every purchase.
  2. 500/- value reward points credited in your wallet every month.
  3. Free & priority product Delivery at your doorstep with no minimum order.
  4. Deals & offer exclusively for members.
  5. Join Lab community free of cost.
  6. Coming soon… Get Free Expert advice for your all Laboratory needs.

Benefits:

  1. Reduced cost of purchase.
  2. Amount paid for membership would be reimbursed in the form of reward points before expiry of membership plan, that’s make your membership plan free of cost.
  3. Enjoy fast & free delivery at your door steps.
  4. Get benefits you up-to 25% additional discounts on selected products time to time.
  5. Share your thoughts & ideas & enhance your knowledge on a platform, where you can see expert advice, training modules, blogs & many more.. with no extra cost followed by ask questions from blogger/Expert & post your comments as well.
  6. Free Consultation if you need help to setup a Laboratory, Blood Banks, Quality Accreditations, Lab upgradation, Lab Designing & product purchasing. Coming soon…

Premium  Membership Terms & Conditions

Membership fee: Annual membership fee of Rs. 5999/- (inclusive of applicable GST) to be paid by the customer to enjoy the benefits of the membership club. This fee is not returnable in any case.

The membership is subject to following terms & conditions:

  1. LabSakha has a right to accept or deny the membership of any customer or any member.
  2. Members are only authorized to get extra 2% discount on products price & free of cost delivery for any amount of invoice.
  3. Membership is valid for 1 year from the date of payment of membership fee.
  4. Reward points, Promocodes are added facilities to the members and can be withdrawn at any time without any prior notice.
  5. Rest other facilities , benefits and offers can be withdrawn any time without any prior notice to the members.

Refund & Cancellation Policy

7 Day Refund Policy:
We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience. We assure you that all products sold on LabSakha are brand new and 100% genuine. In case the product you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’ then we will issue refund after it is proved that the product is defective/damaged and such product has to be shipped back to us. Refund will be initiated only if the product is sent back to us within 7 days. We issue cash refund to your account directly, in case the product is received in damaged/Not working condition.

Cancellation Policy:
In case you want to cancel the order before the product is being dispatched, we issue 100% Refund in form of issue Coupon Code or transfer value to Reward Points. Which can be used for any further purchase. If we have already dispatched the order, we will not be able to cancel the order.

LabSakha holds the right to cancel orders at any given time, either due to non-availability, pricing error or any such circumstances where we will not be able to fulfil the order.

Cancellation Due to refusal to accept the Package

In case the customer does not take the delivery of the product when attempted by courier person or refuse the package during delivery. We will not be able to refund the amount.
Note: In case of cancellation from customer, we will deduct 2% of total transaction amount from total refund amount as bank transaction charges are applicable.

Products Acceptance at Customer end

Glassware : Glassware should be checked at the time of delivery for any breakage, will not be returned once delivery is accepted.

  1. Plasticware: Plasticware to be checked at the time of delivery for any deformity or breakage, will not be returned once delivery is accepted.
  2. Regents: Reagents will not be returned once opened. They are to be verified by the respective company personnel once opened for replacement.
  3. Machines: Those machines which needs to be installed by the respective Company’s Engineer, should not be opened at customer end. Once machine is received by the customer the LabSakha will inform the respective company for the installation. The machine will be opened and installed by the Engineer.

The company and LabSakha will not be responsible for any missing accessory or any breakage if the machine is opened by the customer.

  1. Analytical Instruments : Analytical instruments to be installed by the customer themselves. Please check any breakage at the time of delivery. If it found Malfunctioned, return should be initiated within two days from the date of receiving, after which the return or replacement will not be made. Warranty will be given by the respective company as per their norms. Please check warranty terms and conditions of the product from the company or you can mail us at support@labsakha.com for the warranty terms and conditions of the product.

Note: In case of cancellation from customer, we will deduct 2% of total transaction amount from total refund amount as bank transaction charges are applicable.
Return & Replacement Policy
Return Policy: We will provide Return  for all our products at the time of delivery of product with genuine reason for return.
Material should be returned only in case of :

Found breakage or damaged or defective condition at the time of delivery.

  • Wrong product supplied.
  • Product not delivered in required temperature controlled condition.

No Return:

  • If product packaging is opened or product is used.
  • Performance related issues.
  • If product ordered wrongly or without checking its specifications & descriptions.

Replacement Policy: We will provide Replacement for all our products at the time of delivery of product with genuine reason for replacement:

Material should be replaced only in case of :

  • Found breakage or damaged or defective condition at the time of delivery.
  • Wrong product supplied.
  • Product not delivered in required temperature controlled condition.

No replacement:

  • If product packaging is opened or product is used.
  • If product ordered wrongly or without checking its specifications & descriptions.

Performance related replacements:

  • Replacements of product used is to be done only after related product company’s verification and approval.
  • Performance related issues is to be solved by the respective product company, replacement will be made only after approval from the company.
  • Short expiry material will not be replaced or returned by LabSakha.

General Conditions for Return & Replacement of products:

  1. Please purchase the material after reading its description , literature & product details. Verify about the product , performance of the products, its utility etc. before purchasing. Once sold LabSakha is not liable to return or replace the product.
  2. The product should be in salable condition at the time of return and replacement.
  3. We will not accept return if the product was ordered by mistake or without seeing proper specifications.
  4. Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
  5. Refund/ replacement for goods/ merchandise is subject to inspection and checking by our inspection team.
  6. LabSakha’s decision will be final decision whether to return or replace the material or not.
  7. Refund/ replacement for goods/ merchandise is subject to inspection and checking by our inspection team.
  8. Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
  9. We will not accept return if the product was ordered by mistake or without seeing proper specifications.